What is a Cloud Contact Center?
Cloud contact center solutions offer the traditional features and benefits found in on-premises solutions, but take advantage of advanced cloud technology. This makes them much more affordable, easier to implement (deploying in days, not weeks or months), and easier to maintain, update, and scale as your needs grow and the technology advances. Cloud technology makes contact centers more reasonable and attainable for smaller organizations, giving them access to the technology they need to be successful.
Benefits of Cloud Contact Centers:
- More affordable
- Easier, faster implementation
- Less maintenance
- Easy, fast license and feature scaling
About PureCloud by Genesys
IEC offers PureCloud by Genesys. This cutting edge cloud-based Collaboration, Communication, and Customer Contact Center offers robust features and is backed by the power, reliability, elasticity, and size of Amazon Web Services (AWS). PureCloud by Genesys puts every contact center feature and function you need in the same place, connected by clean web and mobile interfaces. Turn on only the options and features you want and that suit your customer service needs.
It’s not just a contact center – the collaboration and communication features of PureCloud by Genesys make it a scalable Enterprise phone system too, capable of replacing disconnected solutions like Lync, Skype, traditional PBX, and/or Unified Messaging solutions all from one platform.
The PureCloud by Genesys software is under continuous improvement, and because it’s cloud-based those improvements are available to you immediately. Since the software is interconnected and from a single provider, you can rest assured that one feature update won’t upset the rest of the functionality.
With PureCloud by Genesys, there are no long term contracts or commitments. It’s a month-to-month investment, and you only pay for what you use in that month.
- Recording and quality management
- Multichannel routing
- Outbound campaigns
- CRM integration
- Excellent disaster recovery
Why Work with IEC
IEC prides itself on offering unparalleled personal service when providing contact center development, implementation, and consulting services. Whether we’re working with a local Colorado company or an international organization, you can always expect the highest level of commitment and execution from IEC.
We’ve been a trusted vendor of Genesys & Interactive Intelligence contact center software and solutions since 2013 and excel at solving difficult challenges.
- Development: Custom development options to make your cloud contact center work for you.
- Implementation: Whether you need a helping hand or an entire implementation team, the experts at IEC will get your system up and running smoothly.
- Consulting: IEC’s consulting services help identify and implement process efficiencies so you can take full advantage of your new solution.
PureCloud by Genesys Contact Center Features
The PureCloud by Genesys contact center offers a range of solutions and features to fit any company size and need. Which level of PureCloud by Genesys is right for your organization?
Calculate Your Cloud Contact Center Cost
Cloud contact centers are considerably more affordable than on-premises contact centers. Tell us a bit about your users and feature needs and we’ll give you a cloud contact center price estimate.
try our savings calculator