Contact Center Solutions

IEC offers both high security on-premises contact centers and flexible cloud-based contact centers to fit all your implementation needs.

Request a Quote

Evolution of Contact Centers

Contact center technology has changed over the years, but it hasn't all been advancements. See which "upgrades" aren't as good as they seem and which new solutions are true industry, technology, and solution advancements.

Download Infographic ↓
Cloud Contact Center

IEC’s cloud contact center solution is powered by PureCloud by Genesys and is backed by Amazon Web Services. This state-of-the-art software is quick and easy to implement, scalable as you grow, affordable, and offers a collection of features to drive effectiveness and efficiency.

Best for companies that:
  • Want a contact center up and running fast
  • Need a flexible, scalable contact center
  • Have seasonal staffing requirements
View Cloud Solution
On-Premises Contact Center

IEC provides robust, comprehensive on-premises contact center solutions powered by Genesys & Interactive Intelligence. The advanced PureConnect is a multi-channel, multi-feature solution that provides everything you need to support top-of-the-line customer service via a secure, reliable contact center.

Best for companies that:
  • Need additional security
  • Abide by strict compliance standards
  • Want a dedicated contact center solution
View On-Premises Solution

Which Solution is Right for You?

Not sure which solution is the best fit for your needs and organization? IEC’s contact center quiz will recommend a direction based on a few simple questions about your company and contact center requirements.

Take Our Quiz and Find Out

“Andy and his team at IEC have been wonderful to work with. We needed to integrate with another platform and had a 6 week timeline and some challenges with the integration. The IEC team quickly understood what we needed and they made it happen for us. Their service is beyond excellent, their knowledge of the platform is a great asset. I always feel like a valued client. We have future projects to work on and I look forward to working with IEC on these.”

Marilyn Lemasters , Columbia Insurance Group