Contact Center Applications

Add-on applications to make your contact center more efficient and solve common problems and obstacles.

On-Premises Solution Add-Ons

IEC’s add-ons for on-premises contact centers provide additional functionalities designed to make working faster, more secure, and more efficient.

IEC.LogArchiver

A simple command line utility that automates the relocation of Genesys and Interactive Intelligence Logfiles from the server to other storage locations. It also permits extending the retention period to more than one week. It can be run on demand, or through a schedule task using the Windows Task Scheduler.

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IEC.BackupConfig

This command line tool uses an XML config file to let you identify files and folders for backup to a remote location, ideal for when system backups aren't available, reliable, or may be overkill. Includes a handler that performs a scheduled export of the entire IC configuration using the Interaction Migrator Console application.

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IEC.DialerAddIn

Screen space is at a premium and the more applications running, the more difficult it is to manage your desktop. Save space with the Dialer IceLib API and the Interaction Client AddIn to dock the functionality of Interaction Scripter right inside Interaction Client.

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IEC.DialerContactImporter

Connecting your data with Interaction Dialer in a real-time fashion for the most efficient use of resources has always been a challenge. This add-on provides a simple Web Service you can use to insert or update records from your master data source to Dialer contact lists with ease and on demand.

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Cloud Solution Add-Ons

Custom add-ons for PureCloud by Genesys are coming soon. If you need a custom solution for your cloud contact center, please contact us.

Request a custom cloud add-on

“We engaged IEC to help develop our vision of a dynamically built in real-time customized client call flow, allowing us to deliver a unique client experience for each and every one of our customers. This was no small feat and far from a typical out-of-the-box implementation requiring a wide breadth of expertise that wouldn’t have been possible without the team at IEC. They were able to help us realize this vision while meeting an incredibly tight launch timeline. Since our flawless launch, IEC has become one of our key trusted advisors that continue to help us establish competitive advantage in the marketplace today.”

Christopher PattenVice President, Technology, TransPerfect