Contact centers for small business and enterprise

IEC provides full-service on-premises and cloud contact centers for companies large and small so you’re always connected and ready for successful customer engagement.

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Who We Are

IEC is a Colorado-based provider of contact centers. We are a trusted vendor of Genesys & Interactive Intelligence, an industry leader offering innovative solutions to fit every need. IEC is renowned for its top-of-the line customer service and support.

What We Offer

IEC provides expert support services for contact centers, including development, implementation, and consulting. We also offer custom applications to further enhance and optimize your contact center software.

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Contact Center Solutions

IEC provides contact centers for a range of business needs. Our solutions use Genesys & Interactive Intelligence’s cutting-edge, all-in-one communications technologies, helping you achieve an effective and efficient customer engagement experience.

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Cloud Contact Center

A cloud contact center is fast to implement, easy to scale, and affordable. IEC provides PureCloud by Genesys, from Genesys & Interactive Intelligence, which has robust features and excellent disaster recovery.

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On-Premises Contact Center

On-premises contact centers are ideal for organizations that need more control and security. IEC’s premises solution is an all-in-one technology that negates the need for multiple vendors.

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Our Services

IEC is your one-stop-shop for contact center development, implementation, consulting, customization, and maintenance. No matter what stage you are at in the research, implementation, or optimization of your contact center, IEC has a service to match.

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Development

IEC develops customer APIs, interfaces, integrations, and more to make your contact center work the way you need it to.

Implementation

Whether you need a little help or an entire implementation team, IEC’s experts are ready to get your contact center up and running quickly.

Consulting

IEC works with you and your contact center instance to make process improvements so your center better fits your needs.

Marketplace

IEC custom add-ons solve common pain points and make your contact center more efficient.
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Why Choose IEC?

IEC is a trusted partner of Genesys & Interactive Intelligence, working with and supporting their cutting-edge contact center solutions for more than six years. We have a deep level of knowledge and expertise of all things contact center related and provide our customers with a level of care, commitment, and quality that’s unrivaled in the industry.

IEC is built on a commitment to integrity, excellence, and confidence. No matter what service you engage IEC for, you’ll get superior customer support and service from our dedicated team of experts.

Read What Our Clients Say About Us

“Andy was able to quickly understand our business process, evaluate the required enhancements, and provide a solution which was not only quickly implemented, but much less complex than we were anticipating.”

Mark HansenSenior Software Architect, LoanDepot